We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Stem Academy may collect and use Users personal information for the following purposes:
Information you provide helps us respond to your customer service requests and support needs more efficiently.
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
We may use feedback you provide to improve our products and services.
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Technical issue: In case of any technical issue due to which the payment gets deducted from the payer’s account and does not show in our official system but the payment gateway service clearly mentions the confirmed settlement thereafter the school’s account receives the payment. We manually submit the payment in our system. It should take 7-10 working days for the payment to be credited in institution’s account. Multiple Payments Case: If double payment happens and the payment gateway service clearly mentions it, The school will refund the payment after the institution’s account receives payment and an application for the same is e mailed to the e mail address as mentioned below under “firstname.lastname@example.org” Tab. The Process would take 7-10 working days for return back of the excess payment or the same also be adjusted with the upcoming fees payment.
Other Payments Case: In all other cases where there is a discrepancy in the fee paid, the parent has to directly contact the institution and the institution’s decision would be final.